oblivion 5 Posted August 31, 2012 Share Posted August 31, 2012 Long story but I bought a few household things from an online store, I won't give the name here, that seemed to be ok. Well made site, reviews on the site seemed ok and balanced. Anyway it was the only place that I could get what I wanted and so took the plunge. I'm now regret it. The order is still in processing online, but on chat they have told me all sorts of stories. Lots of contradictory stories. Going round and round and they are just spinning a real story here. One of their favorites seems to be "we'll send you the confirmation tomorrow" (doesn't happen) and "we have so many orders we must have forgotten to send the confirmation. Ever so sorry". Oh yes and the old classic different person name every time you go onto the chat. I think the strategy is to make the customer so absolutely frustrated that they'll give up. Or explode. They have been very 'polite' - but in an insincere way, to the point of me wanting to get on over to China and slap them across the face. Going absolutely nuts with it and about to get onto Paypal for a refund. Anyone been through that process? Hopefully I can get my money back because I don't feel confident that I will. Link to post Share on other sites
Chriselle 158 Posted August 31, 2012 Share Posted August 31, 2012 If you are within the paypal dispute timeframe send them a note saying you are going to take this to dispute and see what happens. I've had three bad experiences in the past year with undelivered goods. In the end they all made good but two of them were way beyond the 45 day Paypal dispute limit and I had to resort to taking the issue public. The other one I sent a threat and they got on it. Good luck with it. Link to post Share on other sites
tokabochi 9 Posted August 31, 2012 Share Posted August 31, 2012 Good luck. I know your frustration. Being screwed over and needing to wait weeks, perhaps months, to get back to 0 can be maddening. Link to post Share on other sites
pie-eater 207 Posted August 31, 2012 Share Posted August 31, 2012 I'm quite careful about things but sometimes you just have to give things a go. Luckily never been ripped off online. I'm quite innocent really....... I can't understand and imagine how some people seem to be able to live their lives knowing that they are intentionally misleading people and being fraudulent, ripping others off. Link to post Share on other sites
hellyer 216 Posted August 31, 2012 Share Posted August 31, 2012 I got a new stick deodorant today. The instructions said: Remove cap and push up bottom. I can barely walk, but whenever I fart the room smells lovely. Link to post Share on other sites
surfarthur 22 Posted August 31, 2012 Share Posted August 31, 2012 I ordered a video camera online, and got the runaround just like you are now. In the end, I sent them an email that if they did not refund the money, I would go to my bank and have them reverse the credit card charges, which is what I ended up doing. Interestingly, the bank I am with did not charge me for reversing the transaction, or ask to see any documentation of my dispute with the retailer. Link to post Share on other sites
BagOfCrisps 24 Posted August 31, 2012 Share Posted August 31, 2012 Presumably they didn't send the gear? Link to post Share on other sites
surfarthur 22 Posted August 31, 2012 Share Posted August 31, 2012 No, I don't think they ever intended to. Note to self... Next time check the reviews of the company before deciding to buy through them Link to post Share on other sites
igloo 3 Posted August 31, 2012 Share Posted August 31, 2012 Clicking BUY is too easy! Make it harder for me to overspend! Link to post Share on other sites
Mick Rich 78 Posted August 31, 2012 Share Posted August 31, 2012 I got a new stick deodorant today. The instructions said: Remove cap and push up bottom. I can barely walk, but whenever I fart the room smells lovely. Snowjunky, is this her deodorant story or yours?? Link to post Share on other sites
hellyer 216 Posted August 31, 2012 Share Posted August 31, 2012 Hers My farts don't smell at all Link to post Share on other sites
nagoid 4 Posted September 2, 2012 Share Posted September 2, 2012 You'd wonder if they put any thought into what happens when you don't get your package "tomorrow". Though like you said it is probably just a case of wearing people down and getting them to give up. I had a problem once similar, tried not to get worked up about it, got my Paypal refund. I then went and tried to warn other people about the company online. Link to post Share on other sites
nagoid 4 Posted September 2, 2012 Share Posted September 2, 2012 .....if they even were a company. I got the impression that they very probably weren't. Link to post Share on other sites
oblivion 5 Posted September 2, 2012 Author Share Posted September 2, 2012 The saga continues. I have actually put a claim in but they need to respond. The responses from these dudes is truly amazing. Can't believe they have the nerve to say some of the things they do. I got a "tracking number" eventually from the package that they sent last week/Friday/yesterday/tomorrow/never. Guess what.... invalid tracking number. To which they said that the express delivery company is on holiday until Monday and so can I wait for the proper tracking number. You know, for the package that I should have received on Thursday last week. Got to laugh I suppose, though I will find it easier when I get my money back. Link to post Share on other sites
IIIII 2 Posted September 2, 2012 Share Posted September 2, 2012 Is the process of reclaiming fairly smooth with PayPal? Link to post Share on other sites
grungy-gonads 54 Posted September 2, 2012 Share Posted September 2, 2012 Damn that would annoy. Good luck in a smooth quick solution, oblivion. Link to post Share on other sites
SKI 15 Posted September 2, 2012 Share Posted September 2, 2012 Is the process of reclaiming fairly smooth with PayPal? I did this once and it was really easy. I don't think the seller responded to their request at all, so I got my refund quite easily. Link to post Share on other sites
Chriselle 158 Posted September 3, 2012 Share Posted September 3, 2012 I got a new stick deodorant today. The instructions said: Remove cap and push up bottom. I can barely walk, but whenever I fart the room smells lovely. Disturbing post there Snowjunky... but somehow....HOT Link to post Share on other sites
cal 6 Posted September 4, 2012 Share Posted September 4, 2012 I have bought something from amazon that didn't show up. I was quite surprised at how very easily they simply sent me another one. The original did eventually arrive, about 4 weeks later! Link to post Share on other sites
HelperElfMissy 42 Posted September 6, 2012 Share Posted September 6, 2012 Had similar with Lego.com. I bought 4 large Christmas Countdown sets - instead of chocolate behind the window was a little Lego model to make, and they all went together to make a Christmas scene. Lego sent me a replacement 4 sets, then two weeks after they arrived my post office 'found' the original 4 stuck out the back somewhere.... Great... I contacted Lego and they said it was not worth the postage to send them back, thanks for the honesty, enjoy the extra sets...Made great gifts for relatives kids! Link to post Share on other sites
oo 1 Posted September 6, 2012 Share Posted September 6, 2012 If its not sent recorded, Amazon will very quickly send another order out without much hassle. Link to post Share on other sites
KlingKlang 1 Posted September 7, 2012 Share Posted September 7, 2012 And I am sure more than a few people might take advantage of that. Link to post Share on other sites
oblivion 5 Posted September 11, 2012 Author Share Posted September 11, 2012 OK good end to this. It seems that this scam company hasn't respond to Paypals request for information, and so I have been told that I will get all my money back. Kind of makes me regret spending the time getting frustrated and emailing these dudes 30+ times, though their responses have been quite comical at times. Their going round and round in circles, fake sincerity and outright lying has been an eye-opener thats for sure. Link to post Share on other sites
griller 9 Posted September 11, 2012 Share Posted September 11, 2012 Thats good to hear Link to post Share on other sites
Slippery Jim 65 Posted September 11, 2012 Share Posted September 11, 2012 Glad it worked out for you Link to post Share on other sites
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