pie-eater 207 Posted February 9, 2010 Share Posted February 9, 2010 Just send a mail off to Orange in the UK. Got this weird message on sending the form "we will try to get back to you soon but it might take a while"....almost as if they were apologising in advance! Then I got a confirmation mail come through - "We've passed your query to one of our advisors and they'll reply to you within 5 days" 5 days?! Bloody hell, I want a response by tomorrow morning! Seems too long to you that? Sure does me. Link to post Share on other sites
thursday 1 Posted February 10, 2010 Share Posted February 10, 2010 that sounds like they want you to post a letter to them and they reply with a return letter. 5 days? the world changes in less that that. Good sign to steer away from them. Link to post Share on other sites
Go Native 70 Posted February 10, 2010 Share Posted February 10, 2010 Seems a bit long but at least they're up front about it and are managing your expectations. I reckon they'll get back to you within a few days and then you'll almost feel like you got good service! Link to post Share on other sites
HelperElfMissy 42 Posted February 10, 2010 Share Posted February 10, 2010 Nup...not up to scratch. Not uncommon - but not good enough. Link to post Share on other sites
pie-eater 207 Posted February 10, 2010 Author Share Posted February 10, 2010 It's like the "expect 28 days for delivery" thing. I just seems like a different era. Thing that makes it really crazy is that this company is a telecommunications company, selling broadbant internet connections! Link to post Share on other sites
RobBright 35 Posted February 10, 2010 Share Posted February 10, 2010 Try interglobal health insurance. UK office is great. Singapore though..... **** terrible. One day will post the hassle on here. Link to post Share on other sites
muikabochi 208 Posted February 10, 2010 Share Posted February 10, 2010 5 days is awful. And I wonder if you will get a decent response then? Let us know how it goes! Link to post Share on other sites
pie-eater 207 Posted February 10, 2010 Author Share Posted February 10, 2010 Hey a got a mail from Orange this morning.... telling me that it might take up to 5 days to respond... again! "For this time of year we are unusually busy and there may be a longer wait than anticipated." I wonder if they are unusually busy all year round, or if they really are unusually busy in early February!! Link to post Share on other sites
HelperElfMissy 42 Posted February 10, 2010 Share Posted February 10, 2010 Sounds like some clever IT nerd has set email responses up to automatically get sent out every day or so saying they are awfully busy, but you are in the queue (bit like the phone message when they have you on hold)... Do these company's REALLY think that we believe someone has taken the time to let us know they are very busy, rather than just answer the blasted question? Link to post Share on other sites
pie-eater 207 Posted February 10, 2010 Author Share Posted February 10, 2010 All I wanted was to give them some of my business. Link to post Share on other sites
grungy-gonads 54 Posted February 10, 2010 Share Posted February 10, 2010 Stuff like that in the UK generally is poor. I think I am just so used to Japan where service is usually FAST and efficient. Link to post Share on other sites
BagOfCrisps 24 Posted February 11, 2010 Share Posted February 11, 2010 Sadly, I am used to it. Link to post Share on other sites
RobBright 35 Posted February 11, 2010 Share Posted February 11, 2010 I hate going back to the UK and dealing with customer "service" people - just a bunch of randomly employed people spouting out the same crap day in day out. Link to post Share on other sites
HelperElfMissy 42 Posted February 11, 2010 Share Posted February 11, 2010 ANZ bank has capitalized on the tradition of poor service and customer dissatisfaction to make what I think are a very good series of ad's. I love them! Link to post Share on other sites
RobBright 35 Posted February 11, 2010 Share Posted February 11, 2010 Got the UK ombudsman involved in mine. go me! Link to post Share on other sites
thursday 1 Posted February 11, 2010 Share Posted February 11, 2010 sad. But are the servicelines outsourced to India just to make it even more anoying. Link to post Share on other sites
JA2340 16 Posted February 11, 2010 Share Posted February 11, 2010 Yeah, I like the adverts too, b ut am not sure that the reality stacks up. The banks follow the golden rule ... who has the gold makes the rules ... Which bank? All bl00dy banks! Link to post Share on other sites
HelperElfMissy 42 Posted February 11, 2010 Share Posted February 11, 2010 LOL I don't bank with ANZ so I wouldn't know, but I can't see that they would be much better than any of the others - but their ADs are Link to post Share on other sites
pie-eater 207 Posted February 11, 2010 Author Share Posted February 11, 2010 Well, nothing from Orange yet. They can sod off. Will go with one of their competitors as they obviously aren't too interested in signing me up. Link to post Share on other sites
pie-eater 207 Posted February 12, 2010 Author Share Posted February 12, 2010 Still not a peep from Orange. Link to post Share on other sites
JA2340 16 Posted February 12, 2010 Share Posted February 12, 2010 Be fair, pie-eater, that's only 2 days! they've got 3 more (working?) days left to do nothing in... Link to post Share on other sites
grungy-gonads 54 Posted February 12, 2010 Share Posted February 12, 2010 3 days JA. So just 2 more. Perhaps Tuesday then? Awful just awful. Link to post Share on other sites
TheOrange 0 Posted February 12, 2010 Share Posted February 12, 2010 They do not deserve to be called Orange! Link to post Share on other sites
grungy-gonads 54 Posted February 13, 2010 Share Posted February 13, 2010 You must tell us what they say when they eventually do get back to you. Link to post Share on other sites
JA2340 16 Posted February 13, 2010 Share Posted February 13, 2010 Originally Posted By: grungy-gonads You must tell us what they say when they eventually do get back to you. Or IF! Link to post Share on other sites
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