SnowJapan Admin SnowJapan 178 Posted August 25, 2009 SnowJapan Admin Share Posted August 25, 2009 A bit of advice from friendly Forum members required. On our Contact Us page, above the contact form the following message is written: Quote: Please note before contacting us with specific questions: We are an information website/online community - not a travel agency. This means that unfortunately we will not be able to answer specific questions about hotels, resorts, travel arrangements, specific bus schedules, where to buy big boots etc - or provide specific information about employment opportunities at resorts. For the most part, the information that we do have is already on our site. Check our Site Map and Start Here pages. (Due to the very large number of mails that we receive, it is impossible for us to reply to each and every one explaining this.) We also recommend that you register on the popular SnowJapanForums and post your specific question on there - you are more than likely to get a good response! Thanks for your understanding. We still get tons of people sending messages using that form asking specific questions about.... hotels, resorts, travel arrangements, specific bus schedules, where to buy big boots etc. Is the message not clear? Any ideas on how to make it clearer (without using a font size 72)? PS We'll be adding more info about some of those things in the coming months Link to post Share on other sites
grungy-gonads 54 Posted August 25, 2009 Share Posted August 25, 2009 Perhaps a popup is required when people first click on SEND. It says something like.... "Did you read our message, sucker?" Link to post Share on other sites
RobBright 35 Posted August 25, 2009 Share Posted August 25, 2009 Yes - when members sign up, put that on as a pop up window to read after clicking it, and a check box. If they haven't read it, when they come to the check box, a reminder comes up that they haven't read it. Then make it a ban able offence if they do anything against it. Link to post Share on other sites
grungy-gonads 54 Posted August 25, 2009 Share Posted August 25, 2009 People don't need to be members to send SJ a message using that form..... Link to post Share on other sites
RobBright 35 Posted August 25, 2009 Share Posted August 25, 2009 Ok - how about email filter? Link to post Share on other sites
SnowJapan Admin SnowJapan 178 Posted August 25, 2009 Author SnowJapan Admin Share Posted August 25, 2009 Problem is, we don't really like ignoring emails and do enjoy being as friendly as possible. We'd much prefer people get the message and didn't send the messages in the first place! (We got 1 message this morning that had 10 long and detailed questions. Not even a please on the end, it was more like a demand!) Link to post Share on other sites
RobBright 35 Posted August 25, 2009 Share Posted August 25, 2009 Well how about a reverse virus? If they send you an email and it matches the description as stated, then the pc sends a virus back to their pc, blows it up for being too stupid to understand a simple hint, thus saving the internet from them? Link to post Share on other sites
peterson 0 Posted August 25, 2009 Share Posted August 25, 2009 How about an automated response that says something like "sorry we can't ask specific questions....." and "we'll get back to you if it isn't one of them". Link to post Share on other sites
SnowJapan Admin SnowJapan 178 Posted August 25, 2009 Author SnowJapan Admin Share Posted August 25, 2009 Good idea peterson.... that would at least let people know we got the message and whether to expect a response... Link to post Share on other sites
thursday 1 Posted August 25, 2009 Share Posted August 25, 2009 :what??: Link to post Share on other sites
thursday 1 Posted August 25, 2009 Share Posted August 25, 2009 perhaps bolding the "specific questions" part and big fonting it also. Then put a link into the forums so they can try posting their questions here. Link to post Share on other sites
SnowJapan Admin SnowJapan 178 Posted August 25, 2009 Author SnowJapan Admin Share Posted August 25, 2009 There already is a link to the Forums on the page, thursday... Link to post Share on other sites
iiyamadude 6 Posted August 25, 2009 Share Posted August 25, 2009 Originally Posted By: SJForums (We got 1 message this morning that had 10 long and detailed questions. Not even a please on the end, it was more like a demand!) Send them a reply with incorrect information. For the shits and giggles. Link to post Share on other sites
Go Native 70 Posted August 25, 2009 Share Posted August 25, 2009 Set a fee of something like Y5,000 for any advice! That should stop em Link to post Share on other sites
Zer0star 0 Posted August 25, 2009 Share Posted August 25, 2009 Maybe you should tell the Japanese tourism board and get paid to answer those questions... Link to post Share on other sites
2pints-mate 0 Posted August 25, 2009 Share Posted August 25, 2009 Originally Posted By: Go Native Set a fee of something like Y5,000 for any advice! That should stop em Probably not! Link to post Share on other sites
Go Native 70 Posted August 26, 2009 Share Posted August 26, 2009 At least it'd be worth the while if you got paid for it though. Link to post Share on other sites
muikabochi 208 Posted August 26, 2009 Share Posted August 26, 2009 I doubt SJ would want to get involved in that kind of thing - they are well busy enough as it is and when moneys involved expectations come along with it and for such little amounts the hassle is probably not worth it. Link to post Share on other sites
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