Dougy 0 Posted December 24, 2004 Share Posted December 24, 2004 Has anyone here ordered gear from Rodeo Master through Rakten Internet shopping? I ordered some Burton Cartel bindings back in March and still haven't gotten them. Originally the shop said that they would be arriving in Oct but it came and went and nothing. In November we got an e-mail from them saying there were delays. A week or so later they had been booted from the Rakten website. They also sell through Yahoo and I found a notice saying everything will be here on the 26th but we've had no e-mails from them to confirm anything. I've tried ringing, faxing, and e-mail but no replies to anything. I've ordered stuff from these guys in the past and never had a problem but this is all starting to sound like a scam. I phoned a mate at Burton in the States and he said that these guys are not even authorised dealers and are parallel importing. Is anyone else in the same boat. If my gear hasn't turned up when I get back from Niigata on the 31st then I'm going to the warehouse in Saitama to find out WTF is going on. Link to post Share on other sites
BagOfCrisps 24 Posted December 24, 2004 Share Posted December 24, 2004 Sorry to hear that. Have they taken your money? Link to post Share on other sites
ian.f 0 Posted December 25, 2004 Share Posted December 25, 2004 Ordered in March and not got? Sounds as if there is a big problem there. Good luck. Link to post Share on other sites
bcoasis 0 Posted December 25, 2004 Share Posted December 25, 2004 I am assuming you paid by Credit Card, if in fact that is the case get in touch with your Card company, give them all the info and request a charge back. If they give you static - push them as you are well within your rights at this point. That action may be enough to push this company into delivering on their obligation in which case problem solved. Good luck. Link to post Share on other sites
NoFakie 45 Posted December 25, 2004 Share Posted December 25, 2004 No one selling this season's Burton gear in Japan at a big discount will be an "authorized dealer" trading with Burton Japan. They will be selling parallel imports. It's just the way it is. Maybe Burton Japan have massive costs or cannot buy at special prices from Burton USA. Whatever the reason is, the same stuff can be sold cheaper via a parallel importer buying wholesale in the US. It's gone on for years. Most official Burton dealers in Japan make a point of identifying themselves as such. Most sell at the retail price or a minor (say up to 15%) discount. The grey stuff can go at up to half the Japanese retail price depending on how the yen is doing. This only refers to how Burton is sold here. It doesn't mean you shouldn't get your gear. Link to post Share on other sites
Dougy 0 Posted December 25, 2004 Author Share Posted December 25, 2004 I paid back in Oct when they said the gear will be here in a week or so. About a week after I paid we got the "delays" e-mail then a week later the one saying they had been booted. There's a huge thread on a JP site called Heavy Snowker with like 150 posts from people in the same situation. One guy went to their "shop", a dodgy looking office in Shinjuku and spoke to the owner and he turned nasty and basically said "so sue me". If the gear doesn't turn up then I'll be contacting some FujiTV friends of mine and paying a visit to Shinjuku. Either way it's the last time I deal with these idiots and urge others to steer clear of them. Link to post Share on other sites
connackers 0 Posted December 25, 2004 Share Posted December 25, 2004 I posted a link to these people a month or so ago. Apologies to anyone who bought anything through them as a result. I wasn`t aware of any of this. My mate got fed up of waiting and cancelled his order. He then went out and managed to find similar stuff for as cheap or cheaper in sales. It sounds like anyone else who is waiting for orders would be well advised to do the same. Link to post Share on other sites
Roger's head 0 Posted December 26, 2004 Share Posted December 26, 2004 That sucks big time, thanks for telling. I wonder if that warehouse will still be there...? Link to post Share on other sites
Dougy 0 Posted December 27, 2004 Author Share Posted December 27, 2004 Well the 26th has come and gone and still no bindings. I'm off to Niigata for 5 days tomorrow and if they're not here when I get back then I'm off to Shinjuku and Saitama to try and find the warehouses. I certainly hope they are still there. I'll let you all know what eventuates. Thanks for the support. Now go play outside. Link to post Share on other sites
fukdane 2 Posted January 2, 2005 Share Posted January 2, 2005 Best of luck Dougy. Give em a kick from me. Link to post Share on other sites
connackers 0 Posted January 24, 2005 Share Posted January 24, 2005 *bump* Dougy, have you had any luck getting money back of these people? Or has anyone else managed to? My mate`s still waiting for his... Link to post Share on other sites
fukdane 2 Posted January 25, 2005 Share Posted January 25, 2005 Yes I remember this do tell. Link to post Share on other sites
Yuki's Passion 1 Posted January 25, 2005 Share Posted January 25, 2005 this sounds like an ore ore scam to me... Link to post Share on other sites
connackers 0 Posted January 25, 2005 Share Posted January 25, 2005 what`s an ore ore scam? Link to post Share on other sites
Yuki's Passion 1 Posted January 25, 2005 Share Posted January 25, 2005 http://www.skijapanguide.com/cgi-bin/ubbcgi/ultimatebb.cgi/topic/8/3734.html? as I pulled this off I realized it was never answered. Its where some guy calls up, generally, a woman/granny, saying ore ore da, meaning its me its me, and say theyve just been in an accident and have to pay X amount of money. Then the phone gets handed over to 'supposedly' a "police officer" who states what happens. Next, the woman then gets the bank information of the victim and usually furikomis the X amount that should be paid. All in all, you must be a F'ing moron to not recognize your own husband/sons voice and just pay money to anybody out there. Just shows how gullible Japanese are. Link to post Share on other sites
Dougy 0 Posted January 26, 2005 Author Share Posted January 26, 2005 Well it took a while but I finally got it sorted. It's not a scam just bad business planning/practise. The company usually only gets a few hundred orders for their pre-order sale but this time they got 20 000 odd and they weren't prepared for it. As they order through Europe they had trouble sourcing enough gear. In the process of it all people quit, computers were upgraded and ultimately the early orders, including mine and a few hundred others, were lost. Now, instead of saying there is a problem the boss must have just decided to say "F$#k it" I've got enough problems filling the orders I still have. Anyway I finally got the time to get out to Saitama and to their werehouse. I spoke to the werehouse manager and he explained the problem. To make it up to me he gave me a set of P1 Carbons instead of the Cartels I ordered. This actually worked out well as I trashed my Custom and bought a Triumph and the P1 Carbons are more suited to that board and my no-dodgy-180-ollies-on-green-run (don't get me started on this one) riding style. Link to post Share on other sites
Hokkaidough 4 Posted January 26, 2005 Share Posted January 26, 2005 Interesting that. Few hundred to 20000. Link to post Share on other sites
danjp 0 Posted January 26, 2005 Share Posted January 26, 2005 I also ordered some gear from rodeomaster but as it didn't arrive, I cancelled my order and then purchased the gear elsewhere. I paid into their postal saving account so I can't use that credit card option. Travelling to Saitama is out of the question for me, plus I don't want any gear - just a refund. Anyone have any ideas? I've tried emailing and phoning but there is never a response... Also it seems on some Japanese forums that faxing doesn't get a reply either... Link to post Share on other sites
connackers 0 Posted January 27, 2005 Share Posted January 27, 2005 Is there any standard legal procedure that you can take if a company does this to you in Japan? For example is there the equivalent of a Citizens Advice Bureau like in England? Link to post Share on other sites
danjp 0 Posted January 28, 2005 Share Posted January 28, 2005 I have been to the local International Center here who inturn contacted some officials at the City Hall. After trying to contact the company themselves (and discovering that the rodeomaster business address on the website is not in their records), they instructed me to post a request for refund using a special mail service called Delivery Record Mail (haitatsu-kiroku-yuubin). I will enclose copies of all my paperwork and my request for a refund. If I haven't heard anything after one week, I have been instructed to go to the police. I think these officials will handle all of that so at least something is happening now... Thumbsdown to rodeomaster Link to post Share on other sites
Dougy 0 Posted January 28, 2005 Author Share Posted January 28, 2005 Danjp good luck. The Rodeomaster management are downright useless. Quite a few people have cancelled orders and not gotten their money back either. A number of them went to the cops and they, true too form, were good for nothing. Keep trying to ring the office you may get lucky and get through but ringing the warehouse is a waste of time as they just don't answer the phone. Link to post Share on other sites
danjp 0 Posted January 29, 2005 Share Posted January 29, 2005 Thanks Dougy. I've been trying to ring every number but it seems that they just don't bother answering anymore. I actually went to the cops today but I don't know if they will be able to do anything. The thing I can't believe is that the website is still up and it looks like you can still place orders and send them money... this is ridiculous. Wouldn't Yahoo (who seem to be hosting them: http://store.yahoo.co.jp/rodeomaster/ ) have some mechanism in place to stop this kind of behaviour? Dougy - I don't suppose you feel like paying the warehouse another visit on my behalf? Link to post Share on other sites
Dougy 0 Posted January 31, 2005 Author Share Posted January 31, 2005 Hey Dan, Do you read, or have someone who can read Japanese? If so then check out http://www7.plala.or.jp/daikou/naiyou/digest.htm. Apparently, some people who have canclled orders have had their stuff arrive on their door-step, which isn't going to help you, and others like yourself have heard diddly. From the Japanese boards no-one who has canclled orders seems to have gotten their money back so trying naiyou might be your next step. I would've been happy to go back to the warehouse if you hadn't cancelled your order but they don't have any money there it's all handled by the office in Shinjuku. From what the warehouse manager told us last week they're not even answering calls from him so basically I'd be sticking with trying to find some legal recourse to get your money back. There's so many different stories going around it's getting impossible to know what crap and what's not. Good luck mate I hope you can get it sorted. So for those who are just browsing this thread: Snow good - Rodeomaster BAD Link to post Share on other sites
danjp 0 Posted January 31, 2005 Share Posted January 31, 2005 Hi Dougy, Thanks for the advice. I've got someone onto that website. I was toying with the idea of seeing if I could redeem my payment receipts for something else from the warehouse. I had ordered Burton pants and a jacket, and also some Oakley goggles. All up about Y53,000. I was thinking if I could get something else, maybe a board, then I might be able to re-sell it and only lose out on about 20% rather than 100% that I'm currently out-of-pocket. I'm actually leaving the country in about 8 weeks so I don't really have time to stuff around too much. Do you reckon that guy at the warehouse would be able to swing something like this? Link to post Share on other sites
Dougy 0 Posted February 1, 2005 Author Share Posted February 1, 2005 Hey Dan, I don't know mate, maybe, maybe not. I don't know how much leway he has. My wife and I are also off early April and really don't have time to get back out there now. I would have if we wern't having trouble with getting out car back to Australia but it's turning out to be very time consuming. I'm not sure what else you could do. Do you know anyone closer to Tokyo who could get out there for you? Sorry I can't be more helpful. Link to post Share on other sites
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