Thundercat 60 Posted October 15, 2013 Share Posted October 15, 2013 Wow. Thats incredible. If there is no way around the double fee you should tell them that you want the fridge and tv delivered at separate times, like one in the morning and the other in the evening. That way they have to go and come back. If they say it's impossible just let them know that that's how things are done in your country. Link to post Share on other sites
Tubby Beaver 209 Posted October 15, 2013 Share Posted October 15, 2013 yeah and then when they get there, tell them that the window could only be open during the morning to allow access and that they'll have to pay an opening after hours fee to get the item into your house....suck your teeth and say "musukashii" a few times, and then thats how its done in your country Link to post Share on other sites
DumbStick 13 Posted October 15, 2013 Author Share Posted October 15, 2013 Wow. Thats incredible. If there is no way around the double fee you should tell them that you want the fridge and tv delivered at separate times, like one in the morning and the other in the evening. That way they have to go and come back. If they say it's impossible just let them know that that's how things are done in your country. That's actually what I thought of doing. Knowing the scewed up 'logic' that sometimes goes on, I can actually see them happily doing that though! But seriously, I have been prepared for the cost of the crane from the beginning. But not double cost for 2 items. Oh no. I'm not going to budge on that, it's just ridiculous. How long will it take for them to bring up one more item? 5 minutes? I'll let you know how it goes. Link to post Share on other sites
big-will 7 Posted October 15, 2013 Share Posted October 15, 2013 That kind of bullshit really is mindbogglingly frustrating isn't it. I hope you chalk up a good 'win'. Even if it means being the awkward gaijin. It's worth it sometimes. Link to post Share on other sites
NoFakie 45 Posted October 16, 2013 Share Posted October 16, 2013 Good luck with it. I quite like BM's idea of getting them to do two journeys if they won't budge. If you can't get the tv in, I guess a lot of your furniture is going to need craning in as well. Link to post Share on other sites
Chriselle 158 Posted October 16, 2013 Share Posted October 16, 2013 Yep...make the bastids come back again the next day...since YOU'RE paying for it. Utter BS!! No need for a crane with the tv though.. Two guys can handle a 55 up your stairs. Link to post Share on other sites
DumbStick 13 Posted October 16, 2013 Author Share Posted October 16, 2013 OK actually met the crane guy today. Seems K's guy was just causing an unnecessary fuss really. Just the one price, no added for extra 'items'. He said they usually 'arigatai' if there is extra cost for +1s, but this time not needed. K's guy might have warned him! Still not cheap, but no other way to get the things in. Phew! Link to post Share on other sites
grungy-gonads 54 Posted October 16, 2013 Share Posted October 16, 2013 Good to hear that DumbStick. It would be interesting to hear if many Japanese accept that bullshit you initially got. Link to post Share on other sites
Tubby Beaver 209 Posted October 16, 2013 Share Posted October 16, 2013 My missus probably would.......she's not good at questioning "authority".....just accepts it as the way it is, which winds me up no end....although she is getting better. She recently put up a sterling effort at rebuffing thieving Jetstar policies until I had to come on a finish the job Link to post Share on other sites
grungy-gonads 54 Posted October 17, 2013 Share Posted October 17, 2013 I suppose a fair few Japanese fall for it, silly billys. Very very easy cash for these people. Making money is fine, but shit like this isn't really cool. Link to post Share on other sites
Chriselle 158 Posted October 17, 2013 Share Posted October 17, 2013 We've talked about this before I think Tubby....but no,, my wife is so good at getting a deal she'd have the crane fee nixed. That still wouldn't make her happy though. Whenever she starts dealing she orders me to "go somewhere else" as I often feel the need to jump in to rescue the poor salesman... Link to post Share on other sites
DumbStick 13 Posted October 17, 2013 Author Share Posted October 17, 2013 Well, Chriselle, it's easy to say that. And I'm sure she is great at deals. I am pretty handy at getting deals myself. But in this particular case, the crane is a completely different company from K's Denki. They're not going to do it for the laughs just to help me get my fridge into my house. Link to post Share on other sites
Chriselle 158 Posted October 17, 2013 Share Posted October 17, 2013 Haha...yes, well, that's how you and I see it. She isn't confined by rational thought.... K's Denki would be covering that cost or the equivalent of it somehow...somewhere... Link to post Share on other sites
DumbStick 13 Posted October 17, 2013 Author Share Posted October 17, 2013 Well, I suppose all I can say is very well done! Oh hold on... we're just typing words here aren't we, not actually doing it. Link to post Share on other sites
Chriselle 158 Posted October 17, 2013 Share Posted October 17, 2013 Haha...well,,, I'm typing...You're doing!! Seriously though for a minute, you probably just dropped the better part of a million yen and they can't arrange to have it delivered to you....I guess that was my point. What percent is the cost of delivery compared to your total bill....a few percent...?? Not good enough on K's Denki's end. Link to post Share on other sites
stemik 14 Posted October 17, 2013 Share Posted October 17, 2013 on a similar note... We just bought 5 new aircons. The price includes free installation. So yesterday the guy shows up and wants an extra 96,000yen surcharge because the installation is not a basic one. I mean they have to use ladders and have change a couple of sockets! I understand that a little surcharge might be in order but another 10man is not what i and my wallet were expecting. Link to post Share on other sites
DumbStick 13 Posted October 17, 2013 Author Share Posted October 17, 2013 Seriously though for a minute, you probably just dropped the better part of a million yen and they can't arrange to have it delivered to you....I guess that was my point. What percent is the cost of delivery compared to your total bill....a few percent...?? Not good enough on K's Denki's end. They did arrange delivery. Delivery has always been free and never an issue. And they were right down to the bone on my price point as well, I managed to carve huge chunks out of their original pricing. They did great on price, actually beating the cheapest on rakuten for a few things, including long term insurance. Absolutely no complaints there. Link to post Share on other sites
Chriselle 158 Posted October 17, 2013 Share Posted October 17, 2013 Yikes....So, how did it go in the end Stemik? Link to post Share on other sites
stemik 14 Posted October 17, 2013 Share Posted October 17, 2013 Still on going but its down to about 6man now Link to post Share on other sites
Chriselle 158 Posted October 17, 2013 Share Posted October 17, 2013 Seriously though for a minute, you probably just dropped the better part of a million yen and they can't arrange to have it delivered to you....I guess that was my point. What percent is the cost of delivery compared to your total bill....a few percent...?? Not good enough on K's Denki's end. They did arrange delivery. Delivery has always been free and never an issue. And they were right down to the bone on my price point as well, I managed to carve huge chunks out of their original pricing. They did great on price, actually beating the cheapest on rakuten for a few things, including long term insurance. Absolutely no complaints there. Well, huge chunks of savings off the initial price certainly trumps a few man for some crane work then I guess... Also, and its seldom mentioned...but, great sales staff making the whole experience a pleasure trumps those final few percentages of cost savings. I think that's where my wife and I differ to be honest. A number of years ago I bought a brand Nissan Caravan high roof van. My wife had the deal down and we were just about to sign the papers. The sales guy was ok but he had this salesgirl with him that I never got a good vibe from. The girl just seemed to want to get the deal done ASAP and was pushing the papers on me while I was still thinking about a few options. One final push by the girl and I said F' it.....lets go and I got up left. I told the guy why I was leaving...... and went down the road to the next dealership and found a wonderful salesman. I spent $30k on that truck and another $15k on my wife's car and still have a good relationship with that salesman. Tough lesson for the pushy chic I like to think.....although I doubt it really mattered in reality. Link to post Share on other sites
Tubby Beaver 209 Posted October 17, 2013 Share Posted October 17, 2013 I'm like that too Chris......pushy sales people get no sale outta me Link to post Share on other sites
grungy-gonads 54 Posted October 17, 2013 Share Posted October 17, 2013 Me too. Unless they really can offer me a mad deal of course. Link to post Share on other sites
Metabo Oyaji 71 Posted October 17, 2013 Share Posted October 17, 2013 A number of years ago I bought a brand Nissan Caravan high roof van. [...] Last time I walked into a Nissan dealership was back before the Renault merger, and it was like we were interrupting their afternoon nap or something. Really didn't get the feeling they cared if anyone bought a car or not. Haven't been back to find out if things have changed since. Link to post Share on other sites
Chriselle 158 Posted October 18, 2013 Share Posted October 18, 2013 A number of years ago I bought a brand Nissan Caravan high roof van. [...] Last time I walked into a Nissan dealership was back before the Renault merger, and it was like we were interrupting their afternoon nap or something. Really didn't get the feeling they cared if anyone bought a car or not. Haven't been back to find out if things have changed since. Well, my wife picked up on the fact that we were buying near the end of the month and the sales girl was just a little too genki to get in that last commission. The guy we have now has been wonderful and really has gone way above and beyond.....I mean seriously amazing service. So, I can't really say anything negative about Nissan with Nozawa-san handling our accounts. Link to post Share on other sites
DumbStick 13 Posted October 18, 2013 Author Share Posted October 18, 2013 ...but, great sales staff making the whole experience a pleasure trumps those final few percentages of cost savings. I like that too. An annoying sales person doesn't help. K's guy has been very good. Panic guessing about the crane cost aside. So I'll let him off! Link to post Share on other sites
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