griller 9 Posted March 10, 2008 Share Posted March 10, 2008 I need to speak to some technical support people and am currently on hold in the queue. Question is, how long do I wait? I'm on 10 minutes now. I'm asking myself how long before I give up, even if it might be closer as the minutes rack up. Problem it, it's to the US. God this is annoying. Link to post Share on other sites
grandmastaal 0 Posted March 10, 2008 Share Posted March 10, 2008 if you hang up, then when you call back you might have to wait longer, therefore costing you more cash. Just hold on. We all feel your pain Link to post Share on other sites
HoTRoD 2 Posted March 10, 2008 Share Posted March 10, 2008 I know how you feel. When it gets so long you wonder if anyone will ever answer and if you are just on hold forever. Link to post Share on other sites
HelperElfMissy 42 Posted March 10, 2008 Share Posted March 10, 2008 I hate that!! You have got to hang on, really. I did hang up at one point after 15 minutes in a queue, mainly because I had rice cooking downstairs, thought I would make a quick call upstairs on the landline ... well 15 minutes later you can imagine what must have been happening not only to the rice but my POT! Once I fixed the rice burning I called back on the cordless and put it on speaker phone. It recorded the time of call to be 40 minutes plus, and they only talked to me for about 35 seconds - I recommend holding. Link to post Share on other sites
bobby12 0 Posted March 10, 2008 Share Posted March 10, 2008 theres always that feeling of 'maybe my call didnt get directed properly and i am just waiting eternally in some kind of technical vacuum' Link to post Share on other sites
spook 0 Posted March 10, 2008 Share Posted March 10, 2008 ignore all the voice prompts and don't push any buttons. they'll repeat the menu a few times , then come to the conclusion that you are an absolute numpty and i find i get through to an operator fairly quickly Link to post Share on other sites
bobby12 0 Posted March 10, 2008 Share Posted March 10, 2008 Sometimes if you spam the keypad that also works. just keep hitting 0 over and over again angrily. Link to post Share on other sites
griller 9 Posted March 11, 2008 Author Share Posted March 11, 2008 Quote: theres always that feeling of 'maybe my call didnt get directed properly and i am just waiting eternally in some kind of technical vacuum' Exactly! Quote: ignore all the voice prompts and don't push any buttons. they'll repeat the menu a few times , then come to the conclusion that you are an absolute numpty and i find i get through to an operator fairly quickly No, not like that. I was ust being put in a queue. Pushing buttons did nothing. I tried again when it was the middle of the night US time and got through after 5 minutes. Link to post Share on other sites
thursday 1 Posted March 11, 2008 Share Posted March 11, 2008 you got through to India. Link to post Share on other sites
Ezorisu 0 Posted March 12, 2008 Share Posted March 12, 2008 India - land of tech support call centers! I wish they would just send me the three-ring binder with all the answers that they give to all the highly-trained, horribly-underpaid technical service operators in India just so I wouldn't have to get a sore neck waiting for them to pick up. "Your business is important to us - please stay on the line" Link to post Share on other sites
thursday 1 Posted March 12, 2008 Share Posted March 12, 2008 those highly trained hotline operators are able to buy a house, buy a car, and support their extended family of 25. "Please stay on the line". Link to post Share on other sites
Tubby Beaver 209 Posted March 12, 2008 Share Posted March 12, 2008 A lot of companies in the UK were moving their call centres back from India as people were complaining that they couldn't understand what was being said. I had to phone one once and I was the same, but so was the woman on the other line, I couldn't understand her and she couldn't understand my scots brogue!! Link to post Share on other sites
thursday 1 Posted March 12, 2008 Share Posted March 12, 2008 The only reason people pull out of India is that they have priced themselves outside the envelope. Getting too expensive is the only reason, NOT the customer service (or non-service) Link to post Share on other sites
scouser 4 Posted March 13, 2008 Share Posted March 13, 2008 Quote: "Your business is important to us - please stay on the line" And always said in the most sincere (cheesiest) of voices. Link to post Share on other sites
2pints-mate 0 Posted March 14, 2008 Share Posted March 14, 2008 You redial using skype to be sure you don't spend so much cash. Make a cup of coffee and do something else while it is ringing. Sitting there getting frustrated listening to muzak with a phone to your ear is a terrible terrible thing to have to do. Link to post Share on other sites
HoTRoD 2 Posted March 15, 2008 Share Posted March 15, 2008 Skype works sometimes, but it seems some numbers just don't like it (don't accept it??) Worth a try though. Link to post Share on other sites
Tubby Beaver 209 Posted March 15, 2008 Share Posted March 15, 2008 never had any probs with Skype Link to post Share on other sites
2pints-mate 0 Posted March 16, 2008 Share Posted March 16, 2008 I guess Hotrod means problems with freefone numbers. I have sometimes not been able to get through on freefone numbers using skype. Link to post Share on other sites
griller 9 Posted March 16, 2008 Author Share Posted March 16, 2008 This story all ends up a bit better actually. They gave me $50 credit (not a huge amount of course but it will cover my calls). And the call center wasn't in India, it was the US. I ended up speaking with 5 people, all easy to understand accents Link to post Share on other sites
thursday 1 Posted March 17, 2008 Share Posted March 17, 2008 well, I am really amazed. Were they American Indians? Link to post Share on other sites
big-will 7 Posted March 17, 2008 Share Posted March 17, 2008 I remember last year at home my dad was on the phone with a call centre. Obviously in India and he's not used to that accent and his hearing isn't the best. It was painful listening to the "conversation". I ended up dealing with it after a lot of frustration. Link to post Share on other sites
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