grandmastaal 0 Posted February 3, 2008 Share Posted February 3, 2008 Hey snow peeps, Just giving everyone a heads up about some horrific customer service i have received dealing with the website tightboards.com If, like me, you live in a place with ridiculously overpriced gear it can be financially benifical to purchase snowboard gear from overseas. Initially after placing my order with tightboards i received an email telling me that i needed to send photos of my credit card because my order was over $250 - which is not a usual policy - my order from dog funk was over treble this and no such confirmation was needed. I replied to this inquiring about it and heard nothing back. Next thing i knew the money had been taken out of my account. I waited a week and there was still no confirmation of dispatch. So i emailed again and tried to call numerous times to no avail. More time passed, still no response, i eventually made it through on the phone (not cheap calling from scotlandia) and i was informed that my order HAD infact been dispatched so i thought all was good. That was 2 weeks ago, and today i got an email appologising that one of the items i ordered was not in stock...strange seeing as it had already been dispatched. So i called up the shop - got through first time which was nice but was then told my order had not been dispatched as the goggles i ordered had to be out sourced and should arrive on monday. To make things even more frustrating - the guy on the phone told me they DID infact have the other item which i had received the email about (a holmes airhole ninja mask). So an email about an item not being instock, that they did have in stock and none about the item they didnt. If anyone has read this far, my advice would be just dont bother with this site. Very unhelpful. Ill be using others in the future. End rant... Link to post Share on other sites
9015peter 0 Posted February 3, 2008 Share Posted February 3, 2008 You are not the only one Al. Plenty of complaints here Link to post Share on other sites
Mantas 3 Posted February 3, 2008 Share Posted February 3, 2008 Al-Email them a link to this thread. That should piss them off sufficiently. i've had dramas ordering snow gear online as well. Still worth the effort though. It's about half the price of here. Link to post Share on other sites
HelperElfMissy 42 Posted February 3, 2008 Share Posted February 3, 2008 Thanks for the heads up. We also order over the internet for a lot of stuff. The customer service we got from Dogfunk was great, but we did have to verify the credit card info which was a bit of a run around. It is not unique to tightboards (who we have never used). We didnt have to photograph our CC though - we had to verify the small mystery amount dogfunk charged to our account with the bank, and then they knew we were not using a stolen CC. Frustrating, but I suppose it provides protection. They said we were randomly selected - so don't be surprised if you are asked to verify by them in future transactions. Didn't alter the good service though. Link to post Share on other sites
grandmastaal 0 Posted February 3, 2008 Author Share Posted February 3, 2008 Originally Posted By: Sarge1 You are not the only one Al. Plenty of complaints here WOW! Now that is alot of unhappy people! Im not going to send them a link to this page until i get my stuff. I dont want a ripped ninja mask or some goggles with someone elses spit in them. Its nice to know im not alone. Link to post Share on other sites
grandmastaal 0 Posted February 3, 2008 Author Share Posted February 3, 2008 Originally Posted By: Mamabear Thanks for the heads up. We also order over the internet for a lot of stuff. The customer service we got from Dogfunk was great, but we did have to verify the credit card info which was a bit of a run around. It is not unique to tightboards (who we have never used). We didnt have to photograph our CC though - we had to verify the small mystery amount dogfunk charged to our account with the bank, and then they knew we were not using a stolen CC. Frustrating, but I suppose it provides protection. They said we were randomly selected - so don't be surprised if you are asked to verify by them in future transactions. Didn't alter the good service though. Verification is fair enough, i dont want anyone de-frauding me, but sending pictures of the front and back of my debit card by email to a bunch of people i frankly dont trust - its not going to happen, there are other ways. Link to post Share on other sites
9015peter 0 Posted February 3, 2008 Share Posted February 3, 2008 Al, I know of someone from another forum that bought a board of this company 5 weeks ago and still has not received it. He contacted his CC company and explained the circumstances then got his money refunded. Worth a try if nothing comes in the next couple of weeks Link to post Share on other sites
grandmastaal 0 Posted February 3, 2008 Author Share Posted February 3, 2008 i really want to just get refund now...buy from dogfunk again...hmmm ill give them a call on monday and see whats gwannin! Are you a toon fan? Im black and white through and through - king kev shall record his first victory against the smoggy boro today! TOOON TOON Link to post Share on other sites
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