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refund from snowboard company


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I ordered 2 boards from an American company but I'm having problems with them. It's a long story but I ordered and paid for 2 boards in mid-December. Originally they said they'd deliver to Japan then after I ordered and paid they said they wouldn't. I then ordered with a US address but only one board arrived. I told the company who said they'd send the second board but it never came. After contacting them about that I was told they'd deliver the boards to Japan so I sent the one board I'd received back to the company for them to forward to me in Japan. I haven't heard from them since. It's now late in the season so I've asked for a refund but they haven't replied to my emails yet.

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What? The second one never came so you sent it back? You mean you sent the first one back? I dunno what you can do but in Oz there is a consumer protection agency that you can contact for those kinds of probs. Maybe there is a similar organization/agency in America?? Who is the company?

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Hi Bushpig. Thanks for your mail. Sorry, I've edited my mail since you replied so there's more info in it now. The company is sideways people. I paid by paypal so I was wondering if maybe I'm covered by them. To be honest not much time has gone by since I asked for a refund but I'm starting to worry as they've been consistently poor in contacting me and delivering the goods.

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righteeo. Ignore my comment on the boards then! I don't know if paypal would cover you for anything but I think their policy regarding that kind of thing is available on their website. Check that, or maybe even send an email asking them about it. I don't see how they can really do much to help you though. I think your best bet would be (as I mentioned above) to see if there is any kind of consumer watch-dog in the states. I'm sure there would be something to do with internet sales. Other than that, I would just keep bugging the company. Good luck mate.

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At first I thought it was a small company but then each time I heard back from them (4 or 5 times) it was from different people. Of course I listed the names of all the people I'd corresponded with each time.

It was all a very frustrating process. Thankfully it's over now (I hope) although it set me back a few thousand yen for postage and I didn't get my new board. Oh well...I'm still having fun on this board.

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