First let me say, from the moment you exit the Shinkansen and walk into the Gala Yuzawa information area, you are in the hands of people who really want to help everyone they meet.
There is no question too small or unrelated that will not be considered and they will attempt to help you.
Also, they have thought about how best to help visitors from allowing you to store your empty suitcases for free behind the counter after you have emptied your stuff into a pay locker of your choice of size for 1000 yen a day to helping you head in the correct direction and start you on your skis.
The trip up to the resort piste area is amazing and for me, sort of overwhelming but they understand and they slow down the gondola enough for the elderly or clumsy. My only real upset was on the way up they put your long skis on the outside and our man dropped my daughter's skis, did not check to make sure it had not been damaged and did not apologize, which is almost unheard of anywhere. I dont know why but he was a one off grump I think.
It took so long for us to get settled in that we didnt get to ski as many runs as we had wanted and were pretty tired out by the time the ski slopes closed but that is because we needed to plan better. I am sure next time it will be much easier for us.
The snow was nice. The runs were more narrow than I had expected which is hard for me but my daughter loved it. They tell you to have a partner which is almost impossible if you come with someone who skis at a different level to you.
They have a small jumps and tricks area so that is good for the adventurous.
We recommend this resort especially for those who get the one day special offered on the JR Shinkansen page.