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Employment - The Niseko Company

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COMPANY NAME:

THE NISEKO COMPANY
The Niseko Company is Niseko’s premier luxury accommodation management company.

Location:

Niseko (Hokkaido)

Type of employment available:

Reservations Manager

Job details:

Primary Duties:

1	Manage the effective operations of The Niseko Company reservations department including training, staffing, and scheduling.
2	Implement and monitor marketing programs under the direction of the TNC marketing department.
3	Work with local and international agents.
4	Answering phone calls, emails and faxes from customers.
5	Entering reservations and changes into the Room Key system (training will be provided).
6	Training new staff on the Room Key system.
7	Efficient responses to all guest requests, problems, and concerns in an attentive, courteous and professional manner.
8	Work closely with the Front Desk Staff and other reservations staff to develop employee morale and achieve a high level of professionalism.
9	Work closely with the Operations Department staff and the General Manager.

Qualifications required:

1	Superior English
2	A high degree of professionalism and pride in their work.
3	Superior customer service skills.
4	Problem solving skills and flexibility.
5	Ability to perform assigned duties with attention to detail, speed, accuracy, follow-through, courtesy, cooperativeness and work with a minimum of supervision.
6	Ability to work a variety of varying schedules.
7	Computer competency in Microsoft Office, especially Excel, typing and data entry. Experience with the Room Key reservation or a property booking management software system would be an asset.
8	Knowledge of the local area and/or experience with ski resorts.
9	Basic Japanese oral communication skills

Period of work:

Permanent position

Japanese language ability requirements:

Conversational Japanese is a strong asset

Salary:

Salary:
250,000 yen per month - negotiable

Benefits:
Potential for bonuses;
Assistance in finding accommodation;
Company pays for half of health and pension contribution

How to apply & contact details:

Please submit your application to:

steve.mcintyre@thenisekocompany.com

Please include a cover letter and a detailed resume. Only applications under consideration will be contacted.

Thank you,
The Niseko Company
www.thenisekocompany.com

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